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RPC Error Or Error Retrieving Information While Accessing The App Store

The tutorial is based on BlueStacks App Player Version 2.0.0.1011 and above.

While installing any app or accessing the app store if you get RPC error or Error retrieving information, please follow the steps mentioned below.

1) Click on settings tab and select report problem as shown below.

2) After clicking report problem, select Category as "App Relates Issues" and Subcategory as "Unable to download app". You will get a troubleshooter prompt. Click "yes" to continue troubleshooting issue. 

   Troubleshooter should automatically fix the problem.

3) Restart BlueStacks using this URL

http://support.bluestacks.com/hc/en-us/articles/206775323-How-to-restart-BlueStacks-

If same issue still persists please write to us at support@bluestacks.com

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