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Why am I getting Black screen on BlueStacks?

Sometimes user might experience 'black screen issue' on BlueStacks app player.

If you are getting blackscreen on the app player please restart the app player by following the steps mentioned in the URL below

http://support.bluestacks.com/hc/en-us/articles/202515648-How-to-Quit-Restart-BlueStacks-

If you are getting black screen on clash of clans app follow the steps in the URL below:

http://support.bluestacks.com/hc/en-us/articles/204574155-Why-am-I-getting-the-error-google-play-services-has-stopped-working-

If you are still experiencing the same issue it might be due to one of the following reasons:

1. Very old graphics driver on the system: In this case you can try updating your graphics driver by following the steps mentioned below:

http://support.bluestacks.com/hc/en-us/articles/203077967-How-to-Update-my-PC-s-Graphics-Card-Driver-

2. Older version: We have recently released a version which contains some fixes for this issue. Kindly install the latest version of the app player from our website www.bluestacks.com. It might fix your problem.

If you still experience the issue, please send us the detailed problem report by following the steps mentioned in the below given URL

http://support.bluestacks.com/hc/en-us/articles/203542319-How-To-Report-a-Problem-

 

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