Follow

Why am I getting BSOD (Blue Screen Of Death)?

Sometimes users might get a blue screen stating ":( Your PC ran into problem". as shown in the screenshots below.

Sound_1.png

Sound_1.png

In this scenario, please download and install the latest version of BlueStacks from our official website (www.bluestacks.com) and see if this resolves this issue. In case this issue still persists, kindly send us the MEMORY.DMP file from the location C:\Windows\ of your PC. Please upload it to a file sharing service, like Dropbox, Google Drive, etc. and share the link with us.

Please check date and time of the file before sending it, to ensure that it is indeed the latest file created just after the restart of your PC.

Note: File size can be large, hence it cannot be sent as an email attachment. 

Also, please send us a detailed Problem Report and mention "BSOD" in the description.

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request

Comments